Privacy Policy
Last Updated: 12/14/2024
Twinbo AI Corporation (“Twinbo,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy (“Policy”). This Policy describes the types of information we collect from and about you, how we use and share that information, and your choices regarding that information.
By accessing or using Twinbo’s platform and related services (“Services”), you agree to the practices described in this Policy. If you do not agree, please discontinue use of the Services.
1. Information We Collect
Personal Information: We may collect personal information that you provide directly, including:
Contact Information: Such as your email address.
Payment Information: Such as payment card details, billing address, and transaction data, collected and processed through our payment processors (e.g., Stripe, CentroBill).
Automatically Collected Information: When you use the Services, we may collect certain information automatically, including:
IP Address and Device Information: Such as device type, operating system, browser type, and device identifiers.
Cookies and Similar Technologies: We use cookies, beacons, and similar technologies to remember user preferences, conduct analytics, and improve our Services.
Analytics Data: We use Google Analytics 4 (GA4) to analyze site traffic, usage patterns, and user interactions.
User-Generated Content: We collect the content you submit or generate when using our Services (e.g., messages sent to AI twins, profile information).
We do not intentionally collect sensitive data or use any special categories of personal data.
2. How We Collect Information
We collect information:
Directly from You: When you sign up for an account, interact with the platform, subscribe to a creator’s twin, make payments, or contact us.
Automatically: Through cookies, analytics, and device identifiers as you navigate and interact with the Services.
From Third Parties: Such as payment processors or fraud prevention providers, but only as necessary to operate and improve our Services.
3. How We Use Your Information
We use the information we collect to:
Provide and Maintain the Services: For account creation, subscription management, and overall platform functionality.
Process Payments: Through our third-party payment processors (e.g., Stripe, CentroBill).
Analytics and Improvement: To understand usage patterns and improve our product features, user experience, and security.
Marketing and Communications: To send you updates, promotions, and other communications.
Legal Compliance and Protection: To comply with applicable laws, enforce our Terms & Conditions, and protect our rights and the rights of our users.
No Use of Data for AI Model Training: We do not use user data to train our AI models. Our AI twins and related functionalities leverage proprietary technology and external API providers without incorporating your personal data into model training datasets.
4. Legal Basis for Processing (If Applicable)
Where required by law (e.g., GDPR), we rely on the following legal bases:
Contractual Necessity: To provide Services you have requested.
Legitimate Interests: To improve our Services, ensure security, and conduct analytics.
Legal Obligations: To comply with applicable laws and regulations.
Consent: Where required, such as for certain marketing communications or cookie usage.
5. Sharing and Disclosure of Your Information
We may share your information with:
Service Providers: Such as payment processors (Stripe, CentroBill), cloud hosting providers, analytics services (GA4), and AI service API providers.
Legal and Regulatory Authorities: If required to comply with a legal obligation, respond to lawful requests by public authorities, or enforce our Terms & Conditions.
In Connection with Business Transactions: In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction.
6. Third-Party Integrations
Our Services may contain links to third-party websites or services. We use Google Analytics 4 for usage analytics. We do not control these third parties and their privacy practices may differ. We encourage you to review the privacy policies of third-party sites or services that you visit.
7. Data Retention and Deletion
We retain personal information for as long as reasonably necessary to fulfill the purposes outlined in this Policy and in accordance with applicable laws. If a user or creator violates our policies, we may retain relevant data longer, including after account deletion, to comply with legal requirements and protect our interests.
You may request account deletion through your account settings. Following such a request, we will take reasonable steps to delete or de-identify your personal information unless we are required to retain it to comply with legal obligations.
8. Data Security Measures
We implement appropriate technical and organizational measures to protect your information, including:
Encryption: We use encryption technologies to protect data in transit.
Access Controls (RBAC): We restrict access to personal data and ensure that only authorized personnel can access user information.
Bug Bounty Program: We proactively identify and address potential vulnerabilities.
Data Breach Notification: In the event of a data breach that compromises your personal information, we will notify you as required by applicable laws.
9. User Rights and Choices
Depending on your jurisdiction (e.g., under GDPR, CCPA), you may have certain rights regarding your personal information, such as:
Access: Request information about the personal data we hold about you.
Correction: Request that we correct or update your personal data.
Deletion: Request deletion of your personal data.
Opt-Out: Opt out of certain processing or communications.
To exercise these rights, please contact us at [privacy@twinbo.ai]. We will respond in accordance with applicable law.
10. International Data Transfers
We may store and process data outside the country in which you reside. In doing so, we take measures to ensure that your personal information receives an adequate level of protection, such as implementing Standard Contractual Clauses or other legal mechanisms, where required by law.
11. Children’s Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect or store personal data from minors. If we discover that a minor has accessed the Services, we will remove the associated data and account promptly.
12. Compliance with Global Privacy Laws
We comply with applicable data protection laws, including the GDPR for EU residents and the CCPA and its successors (such as CPRA) for California residents. Where these laws provide additional rights or impose additional obligations, we will take appropriate steps to comply.
13. Changes to This Privacy Policy
We may update this Policy from time to time to reflect changes in our data practices. When we make significant changes, we will notify you via email or by posting a notice on our Services. Your continued use of the Services following any changes indicates your acceptance of the updated Policy.
14. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@twinbo.ai
